Refund policy

Refund & Return Policy

At House of Ilahi, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy subject to the terms mentioned below.

3-Day Return Policy

We accept return requests within 3 days of delivery of the product.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories must be intact.

  • The product should not show any signs of use, damage, alteration, or washing.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products.

  • Products purchased during clearance sales, special promotions, or marked as non-returnable.

  • Products damaged due to misuse, improper handling, or normal wear and tear.

  • Earrings and certain personal-use accessories due to hygiene reasons.

Return Process

To initiate a return, please contact our customer support within 3 days of receiving your order by providing:

  • Order Number

  • Product Name

  • Reason for Return

  • Images or videos (if applicable)

Our team will review your request and guide you through the return process.

Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be processed to the original payment method within 5–7 business days.

  • In case of Cash on Delivery (COD) orders, customers may be asked to provide bank account details for refund processing.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery along with clear photographs or videos. After verification, we will arrange a replacement or refund as applicable.

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to the return policy mentioned above.

Contact Us

For any return, refund, or cancellation-related queries, please contact:

House of Ilahi
Website: https://thehouseofilahi.shop
Email: support@thehouseofilahi.in

House of Ilahi reserves the right to refuse returns that do not meet the conditions stated in this policy.