Shipping policy

Shipping Policy

Last Updated: June 21, 2026

At House of Ilahi, we are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully to understand how your orders are processed and delivered.

Order Processing

  • All orders are processed within 1-3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During festive seasons, sales events, or high-order volume periods, processing times may be slightly longer.

Shipping Coverage

We currently ship across India through our trusted logistics partners to ensure timely and secure delivery.

Delivery Timelines

Estimated delivery timelines are as follows:

  • Metro Cities: 2-5 business days

  • Tier 2 & Tier 3 Cities: 3-7 business days

  • Remote Locations: 5-10 business days

Please note that delivery timelines are estimates and may vary depending on location, courier partner operations, weather conditions, public holidays, and other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • Free shipping promotions may be offered from time to time and will be communicated on the website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).

You can use the tracking information to monitor the status of your shipment.

Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed due to customer unavailability, incorrect address details, or refusal to accept the package, the order may be returned to us.

Additional shipping charges may apply for re-dispatching returned shipments.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at the time of placing an order.

House of Ilahi shall not be responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.

Damaged Packages

If you receive a package that appears damaged, tampered with, or opened, we recommend:

  • Taking clear photographs before opening the package.

  • Recording an unboxing video.

  • Contacting our customer support within 48 hours of delivery.

Claims submitted without supporting evidence may not be eligible for resolution.

Delays Beyond Our Control

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Transportation disruptions

  • Courier partner operational issues

House of Ilahi shall not be held liable for delays arising from such circumstances.

International Shipping

Currently, House of Ilahi ships only within India. International shipping may be introduced in the future.

Contact Us

For any shipping-related queries, please contact:

House of Ilahi
Website: https://houseofillahi.shop
Email: support@houseofillahi.shop

We appreciate your trust in House of Ilahi and thank you for shopping with us.